Koden Basic Bracket

Frequently Asked Questions

Que: Do you have EMI options on heavy equipments or products?
Ans: Yes, EMI options are available. The minimum order amount varies across banks and same can be checked on payment page.

Que: Do you provide free shipping?
Ans: Yes, we provide free shipping through our membership plans. You can choose the plan on checkout page.

Que: Do you provide Cash on Delivery (COD)?
Ans: We do not provide cash on delivery (COD). We have partnered with industries leading payment gateway for safe and secure transactions.

Que: Do you deliver at my location?
Ans: Yes, we deliver the products PAN India.

Que: What is the estimated delivery date?
Ans: It usually takes 5-7 working days to deliver the product at your doorstep.

Que: What are the terms and conditions for returning the product?
Ans: The product seal should not be broken and properly packed before returning and bill should be there with the product.

Que: What is the expiry for the material?
Ans: Our products have a minimum one-year expiration date. The expiry that is shorter than this is regarded as a short expiry and you can return the same within 7 days of delivery.

Que: If I return or cancel the order, when will I get the refund?
Ans: In case of returned order, refunds are processed within 2 working days of receiving the product back and same will be transferred to your bank account or credit card within 3-5 days. Please note that amount will be refunded to the same account / credit card / wallet from where you originally made the payment.

Que: What is the dispatch time for any order?
Ans: Our dealers may take 24-48 hours to dispatch any order.

Que: Is bulk quantity order eligible for free shipping?
Ans: You can avail the free delivery through our membership plan only.